Calling in on Dan at Carphone Warehouse

We love getting to know our retailers at Market Place as we probe them for all the goss on what a typical ‘day-in-the-life’ is like for them in store. This week got straight on the blower to arrange a catch up with Dan from Carphone Warehouse to talk celeb-spotting, checking out Bolton’s history and playing the legendary Nokia game, ‘Snake’…


What’s your role at Carphone Warehouse?

I’m the Branch Manager.


How did you get the job?

It was an internal transfer and promotion via our direct recruitment website.


What’s it like working at the Market Place store?

I worked in an airport store for the last 15 years, so it’s fantastic to have so much light and beautiful architecture every day. The people are fantastic, both customers and colleagues and Bolton is a lovely place to come to each day.


Tell us about a typical day in the Market Place store.

I start in the morning by preparing the store to trade, changing prices and briefing my colleagues on deals and the needs of the business. My main role during the day is to support the guys on the floor, solving issues, paperwork and interacting with customers. The evening is the wind-down, cleaning and preparing for the store to close.


What’s your favourite part of the day? 

I love the busy periods on a Saturday. When there are loads of customers who need help and the adrenaline is pumping, you need to be in five places at once and have to remember the details and needs of everyone. It gives me a lovely feeling when I can manage those situations well.


Is there anything you dislike about the job?

I don’t like it when it’s quiet. Sitting around doing nothing really bores me and there’s only so much cleaning you can do!


What’s the best phone you’ve ever had and why?

It has to be my Nokia 8520. It did nothing (apart from Snake) that a modern phone can do, but it was so small and compact you could lose it in your pocket.


What phone do you have now?

Right now I have an iPhone 6s – the workhorse of the range!  I’m due an upgrade soon though so I’ll be looking at the fantastic new Samsung S8, or I might wait for the new iPhone release this year.


Favourite thing to do in Bolton (besides shop, eat and watch movies at Market Place!)?

I love looking at all the facades of the old buildings in the town. Some of the history packed into the top halves of the buildings here is amazing. And the Town Hall is always worth stopping and looking at for 10 minutes!


Give us one fun fact about yourself.

When I worked at our airport store, I once sold Cristiano Ronaldo an iPad when he was at Manchester United and travelling for a Champions League match. It was great, apart from the fact I’m a City fan and they’d beaten us a couple of weeks before!