Meet the Manager: Dean Haslam, Topshop/Topman

With lots of new stores opening throughout the centre, we feel it’s only right that the faces behind the big names get a chance to introduce themselves. This week it’s the turn of Dean Haslam – Store Manager at our brand spanking new Topshop/Topman – so let’s see what he has to say about life at one of our fave fashion stores…


How long have you worked for Topshop?

I’ve worked for Topshop/Topman as a store manager for exactly 3 years now.


What is it like working at Market Place’s NEW Topshop?

I genuinely love working for Topshop/Topman as I feel they lead the field in delivering the latest catwalk styles and trends to the high street at a very affordable price. 


What are your responsibilities?

As the store manager I’m responsible for supporting both the Topshop and Topman brand managers in store, to deliver exceptional commercial, visual and operational results. 
I’ve worked in retail management for over 20 years and people describe me as a born retailer. I ultimately get the biggest satisfaction from ensuring all of our customers receive the best service on the high street. But also making sure that every member of the Topshop and Topman team receives the best support and training they can, to further their own development and careers. 


What is your typical working day?

There truly is no typical day and that’s why I love my job. Every day is so different, however I do ensure that I spend as much of my time on the sales floor to support the team in delivering our service vision: To be the most helpful and friendly team in Market Place Shopping Centre. 


What is the most fun part of your job?

I love all aspects of my job though if I was to have to say what is the most fun part of my job, it would simply have to be when I am on the sales floor on a busy pay weekend with both the Topshop and Topman teams doing what we do best! Helping our customers to feel and look good. 


Is there anything you dislike?

In terms of what I dislike… It would have to be when the store is quiet. With the massive growth of multi-channel sales the high street has become more challenging. However in my role there is always something to keep me busy. 


And our most pressing question of all… do Topshop/Topman have any deals for our lovely customers in the coming weeks?

The end of November brings Black Friday, where both Topshop and Topman will be launching some amazing offers, both in store and online. More details to follow soon. 


And finally, just for the laughs, tell us one fun fact about yourself…

One fun fact about myself now that’s a tough one…Well I do a good Michael Caine impression.


Well now Dean, if ever we’re in need of a giggle, we know where to come!